Our return policy means that if within 7 days of receiving your order you decide that it's not suitable for any reason or if the size isn't right, you are welcome to return your order for an exchange or credit* to the same value (not including shipping costs), and a further 7 days to return the product directly to the vendor.
We do not offer money back refunds unless we deem an item as being faulty or if the item contains a major manufacturing fault.
If you decide to return your order you'll need to pay for the cost of the return shipping. Any shipping costs paid are not eligible for refund or credit unless the item is found to be faulty.
All returns must comply with the below, otherwise they will not be accepted by the vendor:
All returns should be shipped with a track and trace as proof of postage
Items must be returned undamaged and unused, with all original packaging included and fit for resale.
Skincare or Grooming products must be returned unopened and unused, with the seals of any packaging still intact.
All jewellery (except for earrings) must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
The below items are not eligible for returns
Due to hygiene reasons, underwear/lingerie bottoms and swimwear are not eligible for returns, so please be sure to check the sizing charts on each product listing as they may vary from vendor to vendor.
Due to hygiene reasons, earrings are not eligible for returns
Due to the nature of custom products, products made to order are not eligible for return
*Credit will be issued once the return item has been received and checked by the vendor. Credit can be used across all vendors of Boutiques Australia.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To lodge a return request, please follow these simple steps:
Log into My Account, navigate to My Returns and click REQUEST NEW RETURN. If you checked out as a guest, please click here
Your return request will then be reviewed by our customer service team within 1 business day. If your returns request is approved, you will be provided with a return number and a returns shipping label.
Print and attach the Return Shipping Label to the package.
Once we receive your returned parcel, we will process the refund within 5 days and notify you by email.
If you processed your order through guest checkout, please contact our friendly Customer Care at firstname.lastname@example.org.
On receipt of the returned product, the business will let us know to refund your payment to your original payment method. You should receive your refund within 3-5 working days of the business notifying us. We will contact you if there is an issue with your return.
If you have any questions on our Returns policy which have not been answered above, please visit our contact us at email@example.com.